Use the app to manage your cards. HD 0UR K(EP%xg:#6(=VU-zTqwn?p endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream Your session is about to expire due to inactivity. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. Agreement | Clipper Key Clipper information translated to Chinese. /Tx BMC BART will refund tickets with a remaining value greater than $1.00. EMC Registering your card protects your card balance and allows you to set up an online account. What should I do if my card is lost or stolen? Account Management | Clipper Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. Tickets submitted for refund must have been purchased by cash or debit card. 0 0 10.1455 10.364 re You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. So we just kept our Suica as well as our Icocaused in the Kansai. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream H*2T0T341f& Getting dinner in Oakland this Fridaywill I get robbed? You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream But alas, no longer on bART as they now wont let you exit like they used to. If unsuccessful, your Clipper card may be defective or damaged. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream Treasury will mail you a check. You can have multiple adult cards associated with a single account. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. E\\y\F@B.THH!*o* You have to fill out a form. Pay it forward. Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. Due to observed delivery issues this is a less secure option. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. Pay With Key Clipper information translated to Spanish. 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. Refunds | bart.gov Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. H237402VH2P0P04341Qf& /Tx BMC /Tx BMC `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. He started his journalism career as a sports editor in Iowa in 1975. E\i\\ Skip top navigation. EMC Metropolitan Transportation Commission . Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. I no longer need to use Clipper. You wrote about Clipper freezing accounts. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. Add value, set up autoload, and check your balance! Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. Learn more about our privacy policy. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream If youre not paying with Clipper, please see an attendant for information about ticket purchase. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. The Go and Smart Passesare non-transferable. Refunds are subject to the fees in Section 10. f Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. They are. /Tx BMC 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream Visit our VTA Smart Pass page for more information. 0.749023 g If do not tag on and/or off, you will be subject to citation. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. Clipper App. Please note that, Caltrain has a proof-of-payment system for fare enforcement. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Up and Down arrows will open main level menus and toggle through sub tier links. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. If your card is registered, contact us so we can block your card from further use. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. Location of mushroom dispensaries in Oakland? In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. 0.749023 g H*2T0T3415Rf& Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. What do you recommend for getting this resolved? And my Oyster card. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. At your request, we can mail you a new card with your balance restored, typically within 2 business days. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper saves money. f endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. After that, you need to tag on and off for each ride. If your card is registered, contact us so we can block your card from further use. No service to Chase Center atthis time,stay tuned for updates. Where to Use On 24 transit services and more. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. Clipper is the all-in-one transit card for the Bay Area. Each Smart Pass user only gets one replacement per calendar year. How can I cancel my card and get a refund? endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream Include the card number in your description. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream -=9&_j?N3?vjUaFXpJ| Learn more about our privacy policy. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream How can I manage the account on their behalf? EMC EMC Clipper is the recommended fare payment method and offers ferry customers a discounted fare. This is one option for using up the funds on a paper ticket you own. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. The refundmay take 4-6 weeks to process. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. All Access Digital offer for just 99 cents! j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- You can add value, see what's on your card, and see recent transactions. E\\y\F@B.DHR!"g/ EMC Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. You can have multiple adult cards associated with a single account. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). All rights reserved. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p Then you wouldn't have to bother about a refund. The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream BARTs Treasury Department will then process the refund. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements.
clipper card balance refund
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