), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. The seller has 3 business days to get back to you. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. Were not perfect and we can make mistakes. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! Copyright 1995-2023 eBay Inc. All Rights Reserved. Covers your purchase price plus original shipping on virtually all items. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. You can chat with other sellers about anything to do with running a business on eBay. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. You can choose whether to accept returns if a buyer changes their mind about a purchase. Required fields are marked *. Tip You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. It covers purchases paid with PayPal and most other electronic payment methods. What if the seller doesn't offer returns? More shipping tips from your fellow sellers! Many eBay sellers accept returns if you've changed your mind. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. Choose Print label. Today I am going to share with you 10 tips to protect yourself as a seller and decrease your eBay return requests. If you've sold on ebay long enough you've had this happen. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. You dont need a special printer or self-adhesive labels when printing return shipping labels. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. You can go to the Resolution Center and contact the seller. I grew up in Central Florida and have lived here my whole life. It shouldnt be like this, I know. - edited Select. Sellers accept the majority of the risk when choosing to sell here. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. You can also check the progress of your return request at any time. There's no way around losing an Item Not As Described case. It was an auction that I won. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. I find that if an item sells once, it will again. If you are scared to start eBay because of the fear of returns, dont be. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. Need an update on an open return request? I sent him a message apologizing and requesting more information and photographs of the damage. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. If the seller wont cover the cost, let us know by asking eBay to step in. eBay Exporter of the Year was a great success! This months episode of the eBay Seller Spotlight podcast is live! The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. They will just accept that they are not covered and walk away. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. NOTICE: 3D glasses are all different and must have a compatible TV set to work. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. What if an eBay buyer damaged an item and wants a refund? Some business equipment categories that may be covered by the. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. You'll also be responsible for covering return shipping costs. The eBay Money Back Guarantee is not a product warranty. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. Why didn't you check the size before ordering? Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. This is how it is and one of the risks of doing business on eBay. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! Take great pictures! 09:32 AM 01-08-2020 This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. Since last Fall, a Top Rated Seller does not need proof. See Partial refund guidelines. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. You can always report the buyer later for misusing the MBG. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. If you know me, you know Im not one of those people. naM fo elsI. 01-08-2020 Read our most popular questions and answers about handling return requests from your buyers. Your email address will not be published. Whenever an item that I ship is damaged, I put in a claim with the carrier. Copyright 1995-2023 eBay Inc. All Rights Reserved. There are two categories of return requests from customers: 1. Refund the buyer, the buyer keeps the item. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. Check out this video to understand how dimensional weight is measured when shipping. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Take a front, back, side, and inside view of your item. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. Open a case and try to work things out with the seller. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. 07-05-2020 This will definitely help any return request case that comes your way and a good habit to get into. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. The best option for you is to send a Return label, at your expense. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. It may only be used to recoup losses when an item is returned used or damaged. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. - edited Returns happen. Choose the item above to start resolving a return. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? This is something I have saved as a document and I just copy and paste it into all of my listings. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. 01:47 PM If you offered free shipping, you'll need to refund the buyer the full amount that they paid. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. I find too many fun toys for my family (or myself), and just love the whole process. Youll hear from us within 48 hours. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. See our Partial refund guidelines for more details. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Do I need to pay extra for the eBay Money Back Guarantee? The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. We'll review your case and contact you within 48 hours. You might be asking, "Do private sellers have to accept returns?" The answer is No. Something went wrong. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. - edited I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. There is a big reason for this. Whenever I get a return request, I always send a message to the buyer apologizing for any inconvenience and then I take the approach to get information so I can help them. There are several ways you can send an item back to the seller. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. You are sure the item wa. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Taking photographs will protect you in the event eBay buyer damaged item and wants refund. If it is a lame reason (and sometimes it is! eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Enter a return merchandise authorization number, if you use them. I try to get them to give me the reason for the return. When you start selling on Ebay, decide if you are willing to take returns at all. The seller was not accurate and now the seller or ebay wants to give me my money or item. I cant make the buyer read it! 11:34 AM Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Many buyers only make purchases from sellers that offer a returns policy. Adding tracking details to your return helpsprotect against delays or issues in the refund process. See Partial refund guidelines. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. Returns cannot be closed at the request of a seller.
Perputhen Live Top Channel,
Townsend Park Wedding,
Terrace Level Apartment Pros And Cons,
Rio Park Hotel Benidorm Meal Times,
Articles I