We analyze millions of used cars daily. There is a well-documented history of trouble codes and misfires in your vehicle's ECM. They also have been provided all the information needed to reinstate the warranty. This is great. Lori Carselowey, GCDF Director Of Career Services at Southwestern College Rose Hill, KS. I called Laura Buick GMC who I bought the truck and warranty through to get my money back because the warranty was no good since the wheels couldnt be fixed. Twenty-million-dollars in inventory doesn't hurt, he said. Yes 199. ***** also provided you with a discount of $318 to help offset some of the charges. Customer service online and in person were amazing and very friendly. Roger . He's one of the new salespeople hired on since the expansion. Referrals increase your chances of interviewing at Orveon Global by 2x. Laura Buick GMC Initial Complaint 12/09/2022 Complaint Type: Guarantee/Warranty Issues Status: Answered I bought a new 2019 Sierra in Oct. on 2019. Get in touch with us at 618-623-4768 or visit us to test drive this GMC Sierra 1500 today. Buy. Stephen Hagopian, of Glen Carbon, looks at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. laura buick-gmc inc. Submitting a response indicates a willingness to work with customers to make things right. The new entrance at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Scott was very professional and helped as much as he could! He informed me that he has spoken directly with Mr. ****** and that Mr. ****** was pleased to hear that the warranty had been reinstated and all issues resolved. Those items included replacing engine mounts, transfer case switch, driver seat bezel, water pump thermostat, tires, alignment, and a radiator. We believe in transparency in all aspects of our transaction, which is why we prominently display AutoCheck Vehicle History Reports on every used vehicle on our website, free of charge. {{start_at_rate}} {{format_dollars}} {{start_price}} {{format_cents}} {{term}}, {{promotional_format_dollars}}{{promotional_price}}{{promotional_format_cents}} {{term}}, 4 killed, 4 critically injured in crash at South Grand Boulevard and Forest Park Avenue, Parents push back on allegations against St. Louis transgender center. I called dealership and spoke to the sales manager at Laura Buick GMC and he said they do not need to disclose vehicle accident report for unless it was a major accident. By Jan 4 2023 vehicle was smoking and over heating-inoperable. You can find us at 903 N BLUFF RD in COLLINSVILLE, IL 62234-5820, just a short drive away from St. Louis, MO, Belleville, and St. Charles. Buy I guess I'll call again to wait on hold again and say to call me back and I bet I won't hear back again when they promise to call back. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Its been two weeks. Come see why we are the #1 Volume Buick GMC. LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd, Collinsville, IL - Yelp Restaurants Auto Services Laura Buick GMC 120 reviews Claimed Tires, Car Dealers, Used Car Dealers Closed 8:30 AM - 6:00 PM See hours Write a review Add photo Share Save Photos & videos See all 24 photos Add photo Services Offered Verified by Business Waiting for response from **** or *****. *******************************. Accidents requiring towing is a major accident. Something old and something new help Collinsville car dealership sales soar. It also states that chrome wheels are not covered by the cosmetic damage portion of the agreement. The warranty repair was approved by warranty company but the wheel company they used said they couldnt repair the rims. View All Lifted Trucks Loaner 2022 GMC Sierra 1500 Crew Cab Short Box 4-Wheel Drive SLT Sale Price $58,396 Total Savings Up To $8,191 The Chevrolet Owner Center is a one-stop, online resource for all your vehicle needs. Brian Hockett . Customers can feel that when you walk in. Owner at Laura Buick-GMC, INC Collinsville, IL. When my payment statement arrived I noticed extra money besides the wheel warranty was credited towards the balance. We apologize for the dissatisfaction you are having with the warranty product you purchased two years ago. They use *** and getting some work done I check with *** to let them know of a possible claim before going to shop and they tell me dealership sold me a extended coverage cover only by gas powered heavy duty and that the extended Coverage doesn't not cover Diesels and was told when I bought the coverage it did. The Historic Houses Association is a membership organisation for owners of stately homes and represents the interests of over 1,600 of the UK's leading privately-owned historic houses, castles and gardens, many . and it was probably the best experience I think I could have had. Thank you for bringing this concern to our attention. I just confirmed with our Finance Director, ***** ******, that you both spoke today and that ***** confirmed with you that you do have warranty coverage in effect for your diesel truck. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. So its up to the manufacturer to change the outcome of my experience and satisfaction. Report To: Area Sales Manager, Laura Mercier. I believe you live locally and If you are able to bring your truck in, we can work with General Motors to try and have the paint concern covered if it is a factory paint defect. However, your policy clearly states that excluded items from coverage are environmental damage caused by rust or corrosion, chemical damage, damage to chrome plated wheels, and failure resulting from wear and tear. Great service. Two years later I take the truck into my local GMC dealer for warranty request due to the clear coat coming off the rims. 1620 E Homer Adams Pkwy Alton, IL 62002. Part of the front lot at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. My question has nothing to do with the millage. 136. Show All. It has been 2 days since I asked for the information and I still have no response from them. Harry was very helpful. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. So I called and the salesman told me the trucks werent available they were presold waiting on a chip to come in. Regarding airbag recall work invoice ********* ******- The service department destroyed the dash in my truck and pretty much said have a nice day, were not responsible for any damage to the dash during airbag recall work. We're just a low-pressure place to buy, we had a lot of inventory and we had a lot of great incentives.. The items you authorized and paid for were completed. Visit us today and see for yourself. But anyways I shouldn't have to keep calling to check up on an answer. havent heard back from them guess they dont want Please contact me at your convenience and we can help resolve your concerns. The trucks torque converter came apart the weekend before thanksgiving this year and sent metal into my transmission which is now getting replaced. For December, we were 25th in the country (for GMC sales), so we just continued our growth, Anderson said. His father will be here. Well I didnt end up getting the GMC but instead went with a ram. Only 577.00 covered by extended warranty. Easy, done. I'm glad I didn't buy a 2022 heavy duty friend have the same issue I'm having 5k miles vs 150k diesel is a diesel my 2000 f350 400k miles no problem runs like champ. Laura Auto Group, family owned with a strong commitment to customer satisfaction Browse Our Extensive Selection of Vehicles Category Make Model Max Price 1568 Vehicles Search Inventory Laura Buick GMC ADDRESS: 903 N Bluff Road Collinsville, IL 62234 SALES: 618-344-0121 SERVICE: 618-307-4724 View Inventory Visit Website Laura Chrysler Dodge Jeep RAM There is a new drive-in service area and five bays have been added to the service garage. I will make sure to share my experience and dissatisfaction from Laura Buick/GMC with any and everyone possible in the future. My mistake. Please let me know if you have a specific concern on one of the repairs and we are happy to sit together and walk you through the exact findings along with the repairs performed so you can better understand the work performed. They can feel the good vibes, see people hustling and running around. Beat local competitors. Your warranty covered a portion of the replacement of several internal components of your engine. Please let me know how we can further assist. The new showroom at the Laura Buick-GMC dealership. We're your number one new car dealership in the Greater St. Louis, MO area. The cancelation was complete in January. Quality Buick GMC Cadillac - 165 listings. Learn more about Birdeye. Other then that my sales guy was great when I bought the truck. Location Leachman Buick GMC Cadillac Model Code 4NC56 Buy From Home KBB INSTANT CASH OFFER Get Financed Online Click to call Available Now! When I called they kept saying high millage and just wouldn't find me an answer gas vs Diesels coverage. So no Im not happy and will not be any time I drive my GMC truck that rattles. approved for the Colorado through CarGurus Dan Laura Buick GMC lists hours for the sales, service, and parts departments. Dont see how this is normal when is impossible to avoid the salt in the winter months in Missouri. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB is here to help. BBB Business Profiles may not be reproduced for sales or promotional purposes. Welcome to Bob Brockland Buick GMC in COLUMBIA, IL near St. Louis. Please let me know if I can be of further assistance or if you would like to discuss this matter over the phone. Used Cars; New Cars; Certified Cars . I have taken very good care of my truck (for 12 years 78,000 miles) and it is in excellent condition other than the now demolished dash. A Laura sticker on the back of a new Buick at the Laura Buick-GMC dealership at 903 N. Bluff Road. Your vehicle was towed to our service center from a different repair shop and came partially disassembled from the original repair shop. However, they would not cover paint peeling. I'm not mad or yelling but at this point how many do you have to do the same thing before it's insanity. Laura Buick-GMC was also in the top 65 for Buick sales nationally. Dan Parker SALES AT BOMMARITO AUTOMOTIVE GROUP St Charles, MO. Glen Carbon residents Susan and Stephen Hagopian are repeat customers who stopped by last week to look at the 2013 Buick Arcadia to potentially replace their old model. After finding the 2016 GMC Sierra truck with the options I was looking for on the Laura Buick/GMC website. in 16 reviews, I actually flew into St Louis from Atlanta and drove my new Canyon home. in 6 reviews, I bought a truck from Dave Pusa at Laura GMC and it was probably the best experience I think I could have had. in 9 reviews. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Seriously underwater., Arch Madness: 2023 MVC Basketball Tournament bracket, schedule, game times, TV info, St. Louis man charged in quadruple fatal crash; police say he ran off with his license plate, Centene expects to lose millions of Medicaid customers beginning in April, Neman: Missouri womans saga of trying to find common sense at Walmart, I can still hear the roaring of the engine, says father of teen maimed in downtown St. Louis. Bought a used 2015 GMC Sierra Denali from the business. It's much more comfortable.. Each time you have brought your vehicle in for service we have traced the route of the trouble code and performed repairs recommended by General Motors, utilizing GM certified technicians to complete all repairs. We went in and they charge us another $1200. Service Manager. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. What's really unique is you can see Jack here. The manufacture is well aware that the inferior model car plastic that the dash is made of on a $55,000 truck is not made to last over 3 years or any future maintenance without breaking or cracking and no plan other than change the airbag and leave the dash in pieces and not be responsible. I have your contact information and will be in touch after the holiday weekend once I have a response. Let me see if there is any possibility that they may goodwill a replacement dashboard. We combine family values, integrity and character so that our customers are sure to get excellent service and are always treated with the utmost respect. You do benefit from the road hazard portion of the tire and wheel protection, along with the 3 other components of the warranty you purchased. Two days later the check in light came back on. This dealership has told me one lie after the other. General Motors may cover the paint peeling depending on what is causing the paint to peel in the first place. | Learn more about Laura Waller's work experience, education . Now that I have an issue, I have reached out to the dealership for a copy of the warranty benefits and contract. Get up-to-the-minute news sent straight to your device. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. Unfortunately the truck was sold. When I called the extended warranty company they said the extended warranty was also canceled. He said many of his 50 employees have two and three decades of service with the company and several customers are now third-generation car-buyers from the dealership. A self motivated and diligent strategic project manager with much experience of commissioning and managing health interventions utilising PRINCE II skills. It appears that your third party warranty that was sold to you by your lender does not cover all components needed to repair your vehicle. It is my understanding that this concern was resolved last Friday, April 22, 2022 by our Finance Manager ***** ******. Great team at Laura Buick GMC. Both should provide you with peace of mind that your vehicle is in sound operating condition. We have been family-owned and operated since 1975 and are proud to serve as your COLUMBIA, IL Buick and GMC dealer for 42 years! They have trucks listed for sale on their website. In case you have further questions on booking your test drive or require certain recommendations on how to reach our dealership, contact us at +1618-623-4768 where we now have happy, intelligent car dealership industry experts that can surely assist. The new showroom at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. As discussed, we stand behind our workmanship and want to make this right for you. International Association of Better Business Bureaus. From mild to wild, click here to browse and set yourself out from the rest of the crowd in one of these unique trucks! Thank you for brining your concern to our attention. Note that complaint text that is displayed might not represent all complaints filed with BBB. Please reach out to me via phone or email and I am happy to review this matter further in an attempt to cover your repairs. We specialize in lifted trucks and superior service. Service Manager. (And who knows how many more.). More than 10 shiny new cars, SUVs and pick-up trucks can be now be displayed in the modernized chrome-and-glass showroom. I canceled a wheel protection warranty on 11-23-2021. I believe you have missed the last scheduled visit with us and we are happy to assist at a date/time that works for your schedule. 903 N Bluff Rd, Collinsville, IL 62234 I bought a new 2019 Sierra in Oct. on 2019. Attracting new construction and providing resources to long-time local businesses are on the agendas for Collinsville and Edwardsville for 2013. Im baffled., Suspect charged in fatal shooting in downtown St. Louis, Former Sweetie Pies TV star Tim Norman gets two life sentences in nephews death, Cardinals manager Oliver Marmol slams ump C.B. We pick the car up and after a week the light came on and the dash bored went crazy light going off and on and the car cutting off. Owner operator at Bessinger's Automotive . Glen is also a Licensed Technician which brings a tremendous amount of knowledge for his position as Shop Manager. No car available for me now. Location/ Store: Harrods, Knightsbridge When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I was given the information to get a prorated refunded I feel I should be given a full refund based on misleading information given at the time of the purchase. I specifically remember asking the salesman for an information packet before I agreed to the warranty and was told he couldnt find one and showed me the laminated card on his desk which contained very minimal i formation but I trusted him. Please let me know if I can assist with anything. Good dealer to work with. Automatic 557 Continuous 2 Manual 6. Service technician Chad Brauss works on a truck in one of four new service bays at the Laura Buick-GMC dealership at 903 N. Bluff Road. stated that I needed to be approved through Laura Very helpful and friendly. . This time they told us that they had disconnect out remote start and the mechanic had driven it and the light did not come on. In 2020 I already had paint peeling, not chipping, off of my bumper. This has been going on for several weeks and every time I call to get an update the response is either any day or let me go check and get back to you. Chevrolet Owner Benefits at Laura Chevrolet Buick GMC of Sullivan Chevrolet Owner Benefits Owning a Chevrolet vehicle has its perks. Our goal is to give you a better way to purchase and service your automobile. Laura Buick GMC Lifted Trucks Laura has over 100+ new and pre-owned lifted trucks to choose from. I wasn't calling about the truck issue was calling about the coverage and I was getting work done at **** ***** ***** and they also reassure me the coverage doesn't not match for diesel work only gas powered. However, you were provided and declined additional repair work to fully repair your vehicle. So idk if they didn't comprehend the what I was saying? Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. It's a collective group of good people and that comes through for the customers, he said. If GMC decides to not right this for me I will not purchase vehicles from them in the future. However, once a sale is completed our vehicles are removed from our website in real time. No one ever calls back and I have to keep calling.
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