Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. Further, the voucher never came through! A Wisconsin man has filed a $5 million dollar federal class-action lawsuit against StubHub for not refunding money he spent on a suspended NHL game. Can I file a lawsuit against Stubhub for not giving me a refund? - Avvo Please add me to this class action against STUB HUB. The company is accused of failing to resolve complaints from tens of thousands of customers. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. FanProtect Guarantee: The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. Furthermore, is there a class action suit against Ticketmaster? The first person I spoke with said that the tickets had been sent. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! StubHub is represented by McDermott Will & Emery LLP. Unsubscribe at any time. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. StubHub Shuffles Legal Group Amid Listing Talk, Litigation (1) In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . The news comes just over a week after ticket resale sites began requesting corporate bailouts. This time Stubhub claims they sold tickets and sent me email to transfer tickets. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. My husband and I bought concert tickets as a Christmas present to each other. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. Copyright 2022 Consumers Unified LLC. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. StubHub settles with US Attorneys General over its COVID refunds policy Entertainment industries have seen every event canceled or postponed for a foreseeable future. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. StubHub is the origin source of the transaction. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. Ive used Stubhub for over 4,000 transactions. If the show ends up being cancelled you will receive a refund. Their customer service is useless and brain dead. Print. Privacy Policy | Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. I bought my tickets under a much different safety expectation. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern Call toll-free from the U.S. or Canada, or chat online with support. Unsubscribe easily. I will never use this company again to buy or sell tickets. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . 2. They too should be held accountable. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? A link has directed you to this review. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. In the meantime, they may continue to pursue the case individually. And the seats they offered were listed for $30 less than the ones I purchased. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . Class Action Claims TicketsOnSale.com Owes Refunds for Concerts Lorenzo Gordon, Adobe Images Through this action, we hope to provide people some small bit of relief during this uncertain time.. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. Para una notificacin en Espaol, haga clic AQU. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Many events this past month were canceled. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. With the complete shutdown of large gatherings, countless businesses are being impacted. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. I went thru proper channels and they lied about refund. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. McMillan lawyer Nick Coulson echoed the sentiment. Unsubscribe easily. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Previously, she represented workers and retirees at a national employment law firm. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. Your email address will not be published. The users allege breach of contract and violations of various California consumer protection statutes. According to the complaint, such was the case until the coronavirus pandemic became the new reality. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. StubHub, Ticketmaster win in MLB ticket lawsuit - Yahoo! News StubHub Lawsuit COVID-19 Refunds Arbitration Clause - Sportico Prices may be higher or lower than face value. The law required StubHub to refund all eligible buyers before May 3, 2021. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. If a show is canceled, with no new date, then they will. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. A $5M lawsuit was filed against StubHub over their updated refund policy I will never use Stubhub again. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. Then he retracted, saying that there doesn't seem to be any tickets left for the game. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. FAQ. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. The lawsuit cites several examples in which the site failed to make refunds. StubHub is an American ticket exchange and resale company. StubHub to refund canceled events after pandemic complaints - USA TODAY This is the only way to get a cash or credit award under the Settlement. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. This putative lawsuit is related to a multi-state investigation that StubHub settled. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. Never again StubHub. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. Our content is intended to be used for general information purposes only. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. I had to spend hours on the phone with StubHub just to get them to do their job. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Class Counsel is Named in COVID-19 MDL Against StubHub - Expert Institute While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. Class Action Lawsuit Against StubHub - LAW LID StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. The suit was filed in error, according to the plaintiff. | StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. Ticketmaster, StubHub removed from MLB ticket refunds suit MLB, Ticketmaster, and StubHub Named in Ticket-Refund Lawsuit Matthew McMillan Settlement The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. StubHub to refund over $3 million to more than 8,500 Colorado customers Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. I listed tickets on StubHub, which I had done on multiple occasions.
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