The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. It is great to hear that you received excellent care and treatment in the Emergency Department. Patient Experience Team. I was then asked to sit in an isolated area, which was not a problem. Patient Experience Team, review titled My visit to A & E after an accident. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. The trust have worked with us and have kept us informed of developments and changes. For more information on ratings, please visit medicare.gov. Pensnett Road, Dudley, West Midlands, DY1 2HQ About: We are continuing to monitor progress against these. The ambulance triage area was functioning more effectively with clear and appropriate medical input and leadership. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. The ED sees approximately 97,000 patients per annum. Our mission is simple: Being the best because, we care. would be relayed to the hospital and to just tell the staff when I got there I had been referred by them. This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit at Russells Hall Hospital. - we'll pass your stories to the people in health and social care who can make a difference. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. Staff were still not always using clinical judgement alongside NEWS scoring criteria. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. The care I received from start to finish was exceptional. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. Who has Care Opinion told about this story? Only a small proportion relates to the emergency department itself. Tell us what was good and what could be improved, say thanks or call for change If you need sub-specialty input, you will then be referred to different specialties. Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. We don't rate every type of service. AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. We visited the accident and emergency department, the emergency assessment unit, the isolation ward and the trauma and orthopaedic ward. The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. 18 April 2018. there are some services which we cant rate, while some might be under appeal from the provider. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. Russells Hall Hospital ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. We spoke with 44 people who were using the service or their relatives. We are carrying out a review of quality at Russells Hall Hospital. Good Pensnett Road, Dudley, West Midlands, DY1 2HQ. Under this care model, patients presenting at hospital with relevant conditions can be rapidly assessed, diagnosed and treated without being admitted to a ward, and if clinically safe to do so, will go home the same day their care is provided. At least one standard in this area was not being met when we inspected the service and Some patients with suspected sepsis were still not being identified or managed appropriately. Russells Hall Hospital The hospital trust said concerns related to Mitie's offices. We spoke with 22 members of staff of various roles and grades. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. The Trust also provides community services for adults (including sexual health) and End of Life Care. Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them. ADVERTISEMENT: Services or products are not endorsed by the Trust. This is the major ED in the area and serves the population of Dudley and surrounding areas. I visited out of hours yesterday after phoning 111 and being advised to. The emergency department (A&E) is busy and overstretched. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. Share your experiences of UK health and care services, Default Patient Experience Team. Official information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Accident and emergency services - Russells Hall Hospital - NHS 2023 Russell Medical. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Dudley The regional union officer said she was "shocked" when she visited the offices, claiming she saw furniture left in corridors, no social distancing, no signing in mechanism or hand sanitiser available. It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. Some staff could recognise signs of sepsis and deterioration and acted on this appropriately. Click here for the news and events happening at Russell Medical. I replied that I knew this. Browser Support The Russell Legacy Project allows us to grow services centered on the largest sector who are in need of healthcare services, those citizens 65 years and olde.. Weve put some small files called cookies on your device to make our site work. The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. 2023 Russell Medical. The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. All rights reserved. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. Agency or bank staff predominantly staffed each area we inspected. West Bromwich, SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. We are continuing to monitor progress against these. Video messages to our community from our Physicians and our Staff. The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. There were areas of poor practice where the trust needs to make improvements. Learn more. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. If they had only checked the information sent over from 111 firstly, listened to what my symptoms were when they asked, they would have known whether I needed to be isolated when I got there. the service is performing well and meeting our expectations. Diamond also services this route every 20 minutes. Published Staff were really lovely. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Our rating of services stayed the same. financial benefits and cost savings for hospitals, and often for patients too. WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. Between October and December 2010, 507 surveys had been completed. All the best and take care. Our inspection of the trust covered only this hospital and community services. Have you experienced something like this, here or elsewhere? We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. I felt really listened too when I was at my worst and feeling hopeless. AEC was well run and escalated patients that they couldnt manage. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. skip navigation Patients can be referred to SDEC treatment through different routes, including: Some of the many types of SDEC treatment include: The ambitions from theNHS Long Term Plannote that all hospitals with a 24 hour ED (type 1) will: There are significant benefits associated with treating people through SDEC services, including: The SDEC programme produces a wide range of resources, and works with key stakeholders to support the implementation of SDEC across the NHS. We saw that a number of improvements had been made to the diet and fluids that people received. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. The trust has responded well to the Keogh review in 2013. A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. Tickets cost 3 and the journey takes 5 min. The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. Staff involved patients and those close to them in decisions about their care and treatment. Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published It is great to hear that you received excellent care and treatment in the Day Surgery Unit. Russells Hall Hospital Accident and emergency Thank you for taking the time to tell us about your experience at our hospital and rate our services B71 4HJ. Your lovely comments have been shared with the AEC team who will be delighted to receive them. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Arrangements were in place for the safe handling of medicines. AMU has junior doctors in various stages of their training, including FY1, FY2, Core Medical Training (CMT), Acute Care Common Stem (ACCS) trainees and Trust doctors. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. 2654/1783). Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. 3 December 2014. Allied health professionals made up the largest group of staff required for imaging services. the service is performing exceptionally well. Although we did see improvements around sepsis care and treatment we could not be assured that sepsis documentation and treatment was completed in line with best practice and the designated timeframes. There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. Almost 12% of people coming to A&E received no treatment, just advice. For the latest COVID-19 information from the Alabama Department of Public Health, call 211. The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. At conservative gathering, Trump is still the favourite. After firstly being admitted with a cellulitis infection in my left leg This review has been completed in response to the trust confirming that they were now compliant with this standard. Staff assessed and monitored patients regularly to see if they were in pain. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. The numbers of reporting radiographers available could not meet the reporting demands of the service. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. In fact, we're the only hospital in Broward These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. I'm so glad we've chosen Russells Hall as our hospital to give birth in. 27 July 2018. There's no need for the service to take further action. We rated it them as requires improvement because: Published Exceptional healthcare awaits you at Russell Medical, located in Alexander City, Alabama close to the pristine waters of beautiful Lake Martin. Medical secretaries: Bev/Ruth (ext. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. Published She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. We were confident that these could be achieved quickly.Key findings related to the following: Published Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. 8 June 2012. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Following streaming or triage in emergency departments (EDs), Specialists (e.g. 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical The firm said it had complied with the order and the safety of staff and patients was its top priority. My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. or call us on 0845 113 0012, Response from Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published Russell Medical became a part of UAB Health System in January, 2020. One person said, "I have had good treatment, I couldn't ask for better. The complaints were analysed to look at trends, for changes to be implemented. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. We found that the number of infections had reduced since November 2011, with lower than expected numbers per month. Very shortly I was out of A&E, with a few spare dressings and a leaflet in my hand and a bandage on my leg. All rights reserved. It is great to hear that your son received excellent care and treatment in the Childrens Emergency Department, Resus and Ward C2. NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. I recently came into hospital on the day surgery unit for a SLNB and biopsy. Our rating of caring was good overall. "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". The trust took immediate steps to put this right. Call our main line for general inquiries. The hospital is south-west of the town centre on the A410 1 road, which connects to the Kingswinford area of the borough. We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. AEC is part of the Same Day Emergency Care (SDEC). Russells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. Acute Medicine Department - The Dudley Group NHS Foundation We attended the emergency department (ED), the Immediate Medical Assessment Area (IMAA) and the A2 ward (a short stay ward). Corbett hospital provides day case treatment alongside a range of outpatient services which include radiology, pharmacy, gynaecology, physiotherapy, rehabilitation and a wheelchair supply and maintenance service. Our rating of responsive was requires improvement overall. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. I started this pregnancy feeling forgotten and ignored and left yesterday feeling supported and cared for. WebResponse from Russells Hall Hospital 3 years ago Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit 3136/3139) Vikki Thompson, AMU (ext. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. We are proud to be the healthcare partner you trust to care for those you love. It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. Menu 12 July 2019. I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published The emergency department (ED) includes a paediatric ED and both provide care for the population of Dudley, Stourbridge and the surrounding towns and villages, 24 hours a day, seven days a week. You canread more about our cookies before you choose. WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions.
aec russells hall hospital
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