Delayed repair following loss of service. The cookie is used to store the user consent for the cookies in the category "Performance". Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 If you already have an ONT, its very quick to get connected. BT Openreach What a great place to work! It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. Come home no Internet. 30-03-2021 Openreach is the UK's digital network business. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. I could not recommend working for BT Openreach at all. Find out more about the BT Business app and how to download it. (adsbygoogle = window.adsbygoogle || []).push({}); Well remotely activate a port on the ONT. More strikes are planned in the coming weeks in the rail dispute. BT Openreach apprentice engineer Thomas (Tom) Dickenson. The ISP said it can take up to 72 hours. Depending on the provider and package you choose, you might be able to avoid paying for line installation. Well send you a confirmation email with your appointment date and time slot. At conservative gathering, Trump is still the favourite. Asked 22 May 2022 If the engineer is already working on the fault, then you won't be able to change the appointment. The cookie is used to store the user consent for the cookies in the category "Analytics". Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. But you will have heard of BT, BT Broadband and BT Infinity . Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. We had to say we were from Openreach, working on behalf of their Service Provider . "These are the same workers who kept the country connected during the pandemic. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. Moving home . New grading structure. Anna Tims is away. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! on Yes, please make sure you or someone in your business is available to give the engineer access to your premises. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. 01-04-2021 Micky37 When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. Instal a new Telephone Extension Socket Normal for Openreach is 5 days a week 7.12hours a day. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Contact BT. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. Those striking are largely Openreach engineers and call centre workers. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Suggest you contact openreach as this is BT Retail /Consumer forum. Training is rushed, clothing is poor and supervisory support is weak. The cookie is used to store the user consent for the cookies in the category "Other. bt openreach working up a pole today. sector, For global Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Clear a path to the main telephone socket, if you have one. Skype involved a presentation, then a capability and suitability assessment. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. This could be when: We only charge for repair work on a small number of fault reports. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. 30-03-2021 Your contracted to 37.5 hours a week for work which your are field based. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. Necessary cookies are absolutely essential for the website to function properly. It says: Were very sorry about the problem with NJs broadband service. The live chat person wasn't at all helpful and actually closed the chat without resolution. on If installing your FTTP needs Excess Construction Charges, well let you know before starting work. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. Do I have to pay for this visit? Help and support; Contact BT; Back. They'll aim to do this within 5 working days of you placing your order. as per usual ,engineers working across the road and our broadband goes down. You also have the option to opt-out of these cookies. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Openreach aims to connect 20. BT Openreach SFI2 Engineer Visits. Well arrange a convenient appointment when both you and the engineer are available. Engineers from Openreach cut the telephone line while working in the street. It also insists that the line is properly fixed. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. When you report a fault, we try and assess whether therell be a charge or not. these comments are my own and in no way represent any company that i may or may not be linked too. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. The difference between the engineers was night and day. Try their website here. I need an engineer to come to my premises to fix a broadband fault. And once you've got some experience under your belt, there should be opportunities for overtime. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. How long is the appointment? Response was given fairly soon after initial slection. This is simply not true. Orders and upgrades. What is a Fibre to the Premises (FTTP) Service Identifier? The union was . Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. Ask questions and share tips with other people 24 hours a day. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. The fault is due to damage caused by someone at the customer's premises. Do openreach/ BT engineers work 24/7 ? When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. When you contacted BT, it said it had not booked that engineer and did not know about the work. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. He is very hard working and does things without needing to be asked. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. 0 Ratings Ibz Monday 9th June 2014. BT won't send no one out because @SkyHelpTeam are my provider. Garry Again, no one turned up. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. Well, by fiddling around on the Internet you have found me! BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Openreach will then be in touch to arrange when they can complete the work at your premises. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. Their service has stopped working and it is not fully fixed after two full working days. If you currently work for the BT Group please apply directly through the Internal jobs board. The installation takes around three hours and the Openreach engineer will need access to your property. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Just click on. Missed appointments. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Thank You). Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Compiled by Patrick Collinson. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 An engineer will install an ONT at your premises to connect to the nearby fibre cable. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. Mar 2018 - Present5 years 1 month. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Work experience gained by working for Openreach is truly respected in its particular field by other firms. This has been a nice experience and I wish the best to Arran in finding work.. These cookies will be stored in your browser only with your consent. Thousands of members of Communication Workers Union will take action for 24 hours. Log intoorder trackerusing your BT ID or order reference and postcode. Noisy faults often dont show up on a line test result. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. Faulty equipment like a telephone or router not covered by a maintenance contract. In your case, communication between the two appears to have broken down badly. 15h06. 10 reasons to work for BT Openreach. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. BT Openreach was established in 2006 . We have a range of ways to get in touch for new and existing customers. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Overtime is usually available so the minimum . business and public sector, For business and public The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. @bt_uk. How to report a BT line fault or broadband fault. 12h52. They showed their strength but on Monday they will show their generosity. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Answered View answer in the context of this discussion Report post The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. Work programme gives an insight into life as an Openreach engineer. 1. They come across many different situations that require considerable skill and the ability to think and act quickly. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. If you cant change your appointment, chat online or call us and we'll do it for you. Can Nigeria's election result be overturned? The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Theyll aim to do this within 5 working days of you placing your order. You can view these money saving ideas by clicking HERE. I'm wondering will there be engineers working on a saturday? My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. Contact from abroad. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. And once you've got some experience under your belt, there should be opportunities for overtime. 10. This cookie is set by GDPR Cookie Consent plugin. Darlington, United Kingdom. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. Damage caused during a break in to your premises. First, Openreach will send an engineer to assess how much work is needed. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. Ask questions and share tips with other people 24 hours a day. @bt_uk. Although I would guess your fault will probably be picked up on Monday morning. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Read about our approach to external linking. The strikes will take place on 29 July and 1 August. 13h06, I just wanted to provide to the mods and@NeilO. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. Thing is there is a lot of stuff under footways so you can't go mad. . This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . - Providing data governance through all operational teams in order to maintain and improve data quality. It was reported a yesterday (I think). Hey,@zoni23welcome back to the community. But it changed its tune when the Observer got involved. Youll be sent a new hub, so keep it somewhere handy. 22h. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? Hence, the addition of working experience gained from Openreach can truly be like a milestone . Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. Interview. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Super helpful and knowledgeableman. - Providing support for Service and Commercial inventory. This cookie is set by GDPR Cookie Consent plugin. Not really a good service from BT. Openreach did not have anything to add to the BT statement. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. Qube are employed directly by BT to do Internal Home Checks. He has sturdy life goals and knows where he wants to go. Then just follow our step-by-step guide to install your broadband yourself. The fault is due to theft, loss or removal of equipment. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. These cookies ensure basic functionalities and security features of the website, anonymously. They will discuss this with you before starting any work. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Need to change your appointment? This website uses cookies to improve your experience while you navigate through the website. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. If you arent available, someone over 18 will need to be around. The re-branding exercise actually started, in a very low-key way, a few short . BT argued that you still received a partial service. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. Openreach, which controls most of the UK's. Technical support. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & Within 10 working days, Openreach will have completed their survey. Accept cookies to experience the full functionality of this page. The ISP said it can take up to 72 hours. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. An engineer visit is requested, and no fault is found. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. "Where talent is a dwarf, self-esteem is a giant. 30-03-2021 Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. My Background as a Phone Engineer in Southend. It does not store any personal data. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available
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