:L+Ftc[Sdu|^Y^. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. For further information please contact the Involvement Team by: Civic Centre We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. stream As a council housing tenant, you are entitled to a good standard of living. We will tell you in advance when any work like this will happen. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. Are you a Council or Housing association Tenant with housing disrepair issues? New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. These are repairs which need quick attention and don't need an inspection first. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. It is also possible to claim for any damage that may have been caused during repair works. Gateshead Council 4.0 . You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. Gateshead Council aims to complete the backlog by late March next year. Gateshead. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? The department is on the lookout for more callhandlers and building technicians. Connected Voice are collating information about support across Newcastle and Gateshead. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. Council tenants can also be offered evening appointments for repairs from 4:30pm. Any resident with My Housing Account can access this service. My flat was repaired in time for my childs birth and I received rent refunds and compensation. As a tenant you are not automatically covered for any of your home contents. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. You can also include claims for loss of earnings and care costs if necessary. endobj The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Request a FREE property inspection to find out how much your claim is worth. Thank you so much. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. Please continue to be patient, as we are experiencing a high volume of phone calls. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Some work to your home is done as part of a planned maintenance or investment programme. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Visit directory. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Gateshead E6 2JA. Wednesday 2nd November 2022. Always ask to see this card before letting anyone into your home. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Copyright Andy T - 2021. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Internal deterioration such as damage to carpet, walls etc. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. There's also additional service charges from 115.85 a week, this cost is eligible . Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. If this is not possible, we will replace with the items we hold in stock. We encourage our people to think differently, do the right thing and be innovative. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. This covers things like outside painting, replacement windows and annual gas servicing. However, the contractor will not ask you for any money when they call. Payslips. 3 0 obj A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. They should all be done. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Repairs update You can now report your non-emergency repairs. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Employer Est. We hope to reschedule these events at a later date. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. 182-184 High Street <> East Ham If they can't show you a card, or you have any other reason to be suspicious, don't let them in. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Read more about the Housing Capital Investment Programme. 27,852 - 30,151 a year. People really are our greatest asset at Gateshead Council, and we value every employee. 2 0 obj If you continue to miss appointments for repair work you may be charged. Well, theres so much on offer and heres just a few of the highlights! This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Wherever possible we will place the order immediately. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. The council is responsible for most repairs to your home. You have the chance to buy up to 10 additional holidays per year. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. The contractors are currently repairing seven properties a week. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Don't worry, we can still help! 0191 433 3174. housingadvice@gateshead.gov.uk. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. Gateshead Council. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk The team were very helpful and understanding of my dangerous situation. We hope to reschedule these eventsat a later date. You can also claim compensation for the damage that has been caused during repair work. To register with My Housing Account, select 'my account' at the top of the Council homepage. Regent Street This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Gateshead, England. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years.
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