Riders' Advisory Council; . Same day cancellations are cancellations made on the date of travel. If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. 404-848-5826. MARTA Customer Experience. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. Administering medication is the customers responsibility. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. Bus times vary by individual route, so be sure to check the schedule for your specific route. MARTA Mobility Appeals Panel Claim your pass with the appropriate voucher links above. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. breezecard.com. Simply tap your card on the Breeze target wherever your riding. Customers must have correct fare immediately upon boarding in order to ride. MARTA Police (Emergency) 404-848-4911. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. We don't offer Reduced Fare versions of any of our pass programs. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. Door to Door Assistance is available upon requests (see pages 5 - 6). The thirty (30) Minute Ready Window will begin at the stated Ready Time. 5. 4. Customer Name (first and last) or Customer Identification Number. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. MARTA Police (Emergency) 404-848-4911. Individuals may forward the completed application in the following ways: Via Mail: MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. MARTA Police (Non-Emergency) 404-848-4900. Mobility Operators do not provide services that exceed door-to-door assistance. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. Click this link[ If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. You can also load stored value (cash) at the cost of $1 per trip. When does my Reduced Fare Breeze Card expire? Benefits and job security are a plus also. MARTA Customer Experience. When a return trip is needed, indicate the desired pick-up or drop-off time. PCAs travel at no cost when accompanying the eligible customer. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. Assistance for TDD Users: (202) 366-0153. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. If service is to be suspended, the reasons will be provided. Call 404-848-5000 and start your Balance Protection. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. Customers are allowed to bring bikes on buses that are equipped with a bike rack. The lift can only be occupied by one person at a time. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. . Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. Superintendent of Mobility Operations Learn more. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. Wheelchairs are defined as three or more wheeled devices. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. 404-848-5826. Mobility Fares pageto learn more about paying for MARTA Mobility. Please tap your Breeze card within 30 days of purchase to activate reload value. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. 4. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. Mobility Bus The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. Operators are not permitted to handle service animals. MARTA Police (Non-Emergency) 404-848-4900. A MARTA Mobility Service Agent will explain the service and/or mail an application. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. that the online Mobility application is currently unavailable. For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. Disruptive, harassing, or threatening behavior is prohibited. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. (Across from Lindbergh Center station) Customer must arrive at work, school or appointment no later than 8:00 AM. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. 404-848-5826. Learn more. Lost Item Inquiry Formfor lost items. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. (Forsyth Street side of the station) The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. A CCR will return the call and complete the reservation. The goal: make life simpler for all our employees. 5. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. . Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. It is your responsibility to maintain the Breeze Card in good, useable condition. Also, only you are allowed to use your Reduced Fare Breeze Card. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. Is a shared ride, advanced reservation mode of public transportation. Atlanta, GA 30324-3330, Via Fax: The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) Customer with visual impairment and service animal assisted by a MARTA Mobility Operator MARTA Mobility does not access residential driveways. The application has two (2) parts (A & B) and is the first phase of the process. 2424 Piedmont Road NE MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. Cards MUST be turned in immediately for a re-placement at no cost. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. Riders' Advisory Council; . MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. The customer cannot depart earlier than 4:00 PM. The customer may write a letter requesting an appeal to: MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. 2. Student Program (K-12) Group Discount. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. Atlanta, Georgia 30324-3330. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. 404-848-5000 . The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make.
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