Dear Ms/Mr {Name of the Recipient}, I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. This is not the case. Can I change my membership after Ive signed up? Share your photos and videos with others to prove the truth of your words. Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Best wishes, They will ignore your requests and continue to bill you. You can only revoke a membership attached to an active class. Best regards,Michelle SpireAssistant Global Customer Service at Regus. Because if he expected it, why would he sign the contract? Let us find the workspace that`s right for you and your team. Call us Buy now i want to cancel they said i cannot. "To date, no one has communicated the process to me correctly, or at all, so I didn't get to experience the"great care"that he is referring to. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Do not do business with this company! Regus will convert your monthly sign up to a 6 month contract using small print in an email. The center itself have no problem and sales are nice before you join. Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. The payments have since been sent to . If you're after a traditional lounge membership post-COVID, then DragonPass has three options: Classic: US$99/year, includes 1 visit, then US$31pp (A$42) thereafter. %%EOF Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. Find out how we combat fake reviews. Hi Andrew, Im sorry you felt the need to escalate this. Not most people, I bet. We have checked and cannot find any payment details set up in your account. As you can see from your statement of account, available online (e.g. I look forward to receiving more information from you. Company Name: Carrie Jaffe or Accurate Assessments of San Diego 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information It should also state the reason behind why you want to cancel the membership. Kind regards, It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Michelle Spire Reddit and its partners use cookies and similar technologies to provide you with a better experience. Open the Amazon Prime cancellation page. Some of the staff that work the front offices are nice but the good ones leave quickly. Thanks for your services, we will make sure we don't recommend you and take our business else where. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This does not affect customers who have a permanent space as these are reserved specifically for them. Please remember that the retainer is refundable at the end of your agreement. Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. On this page, you can first browse which airport lounges are available through this partnership. 2. Id like to be able to help but havent been able to identify your account. When you sign up for a monthly experience, you are assured that you can cancel anytime. 1. I replied and explained that these terms were written in an intentionally deceptive and unclear way. My membership account number with the club is XXXX-XXXX-XXXX-XXXX. For clarity, you were also charged a retainer top up. I wanted to thank you for your help. Then get in touch with our team to make your next move. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. You will regret signing with Regus. To my horror, the contract sent was being auto renewed without my consent. This comment was posted by a verified customer. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. I have had no regrets having my office here and am committed to staying with them. Cookies Policy Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, Obviously, this is an unusual and unpredictable circumstance during an unprecedented time. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. Professional rooms for your next training session, interview, or pitch, wherever you need it. Deplorable behavior by Dr. Carrie Jaffe. I am able to register on Regus but unable to proceed to Partner Offers without adding a company. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. Has anyone successfully gotten out of a lease with regus? So, I don't think there won't be an issue with it. I look forward to receiving more information from you. Our membership options give you the flexibility to choose how, when, and where you work. French has been your invoice and communication language since day one but Ive just updated it to English for you. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. No problem, just. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Our dedicated teams work hard to help all customers but I can also help you have this resolved. And why wouldn't he, he is sub-contracted to sell office space. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. It won't go in any direction! hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * Due to covid, my business is shifting almost solely to an online service and I no longer need the office. We have a team of specialists available 24/7 to help you find the best solution for your business. Orangetheory has a 30-day membership cancellation policy. Hi Frank, Im sorry that you feel this way. Just terrible management at Regus. I understand that youre disappointed. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). Best, Lorraine Brule Global Customer Service at Regus You have forcibly taken 2 months` rent without informing us with the details of the deposit card. Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. The emails says I have a monthly service contract and states nothing about the auto renew clauses This company scams customers. Assistant Global Customer Service at Regus. I couldnt see your email address or Regus account reference in your message. Blue membership is free and includes only the discounts. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The best guides, deals and tips for more frequent flyer points in Australia. Get help. You can reach out to them by raising a query via the online account (help section). According to the contract terms, the last date of my membership with you is on {the date}. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. Regus flagged this review for containing harmful or illegal content.Read more. I apologise if you are not completely satisfied with the service. I understand youre dissatisfied and I apologize if we did not provide the level of service that you expect and deserve from Regus. Welcome. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. I would like to request you to cancel my membership with you kindly. This is a very unprofessional way of handling the situation as this concerns health and safety. Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. Great discounts. If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. You can call, but they don't know what's going on and have little to no authority to fix the issue. We offer a number of different membership options. This company responds to reviews on average within 3 days. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. This answer was rated: . Preferential: US$219/year, includes 8 visits, then US$31pp thereafter. Thank you, endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream And answer could take 2-3 weeks! All agreements end on the last day of a calendar month. These emails were sent to the email address you registered with us on the same day you signed the agreement. Sandra Melody All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. If you need further support, please feel free to contact our team member who is in touch with you. Its a very common part of a business when providing goods or services to customers and then not receiving payment. - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. 25% off. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? It is clean and smart and well organised. You can check these emails in the Account > Documents section of your online account. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts So, I don't think there won't be an issue with it. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. As far as the payment is concerned, it has been made in full. How many days access a month do I get with my membership? same goes with debt collector from malaysia that emailed me abt 3 months ago. Required fields are marked *. They answered us and asked us to show them an email we had sent with the specifications of the machines. Please could you send those details to me at lorraine.brule@regus.com so I can support you? You can change your membership when its time to renew - just let us know. If your home club is open, your best source of billing or membership information is to contact them directly .
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