I am only giving one star since you have to give a star to do the review. Discuss the issues you have had with Kay Jewelers and work with their customer service team to find a resolution. 2020 for repair. I wear the chain everyday and wash in it. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. She was very nasty with me and at first refused to listen to the entire situation. MORE+, You are offered a chance to save up to 10% OFF. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. An expert can help you narrow down options and find the perfect jewelry. We were not given any insurance claim information. On Jun 1, 2022 I called and Waited 20 minutes on hold and the Call cut off. So don't forget to put the discount to use. Catherine Kay manager wasn't hesitant to offer me an exchange. Top of the Page, What is Kay Jewelers return and refund policy? I dont know if something is wrong with the gold or the chain doesnt agree with my skin! I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. Please see our return/exchange policy. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. Certain metals such as tungsten and titanium cannot be sized. I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. The trade-in value is the original purchase price, excluding charges such as tax and shipping. I suggest you find a better place to buy your Jewelry if you want good service. They refuse to remove the interest. Let me trade up without spending $450 first. they also have a team of knowledgeable customer service representatives available to answer any questions you may have. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. I took my jewelry in for inspection and found that the ring was broke. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. Its location on this page may change next time you visit. Top of the Page, Do you have a trade-in policy? Have you taken the Kay Jewelers customer satisfaction survey yet? It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products. Yes, special order items are able to be returned. Connie called me and said she was working something out. Of some multiple emails still have gotten nothing back. Really?!? I gave them the ring to have it repaired and they have lost my ring and will not replace it. they accept all major credit cards, PayPal, and Apple Pay. durable and stronger than white gold. Find over 27 million businesses in the United States on The Official Yellow Pages website. Consumers complaining about Kay Jewelers most frequently mention customer service problems.Kay Jewelers ranks 142nd among Engagement Rings sites. Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. background: #515666; That ring is worth 3x that amount now, and $600 for it is unacceptable. Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. Fix for a reasonable amount. My account is [protected] if you have any questions or need to search the account. A company you know and trust. There can be some limitations, so pay attention. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. Well, then I asked to look for a replacement that is the same as the one got lost. No, one in the store informed us of a promotion for 18months. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. You will be required to sign for your merchandise when you arrive to pick it up. border: 1px solid #515666; If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. Thank you to the entire staff of the store for exemplary customer service. You can easily find current promotions and discounts on the homepage for you to use. Can I have someone other than me pick up my order? Top of the Page. That's a $1360 difference. Top of the Page, What determines the price of a diamond? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. All of our rings are sized to what has been determined is an average finger size. We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. Please note that all salary figures . It looks like your microphone is disabled. The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person. "Kay jewelers online service is hot garbage, worst trash ever. Sonya took the time to contact several Kay's to try nd track the band down. One customer, Makenzie Balderson from Richmond, Virginia, told BuzzFeed News her nightmare experience with Kay was a huge stress on her wedding planning. Customer service associates can be reached through the following methods: Market Force Contact Form: https: . No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! She found the exact ring at another kay store in riverside. She was constantly in communication with me and always delivered what she promised. It should NOT be this hard to get my money back. A link has directed you to this review. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. No, there are no shipping charges applied to orders shipped to a store. Positive and energetic Store Manager with drive to meet and exceed goals set by company. color: #515666; Could use a little better warranty service though, otherwise I'd give it 5 stars, Decent enough business, would recomend to any one of my friends, has no issue with customer support. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. When I brought it in, they said it would be $450 to repair. They told me the entire ring should be cashed out because it was unrepairable. For a price quote on specific engraving requests, please visit your local KAY Outlet store. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. New setting for $500 with my stones put into it or b. We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. Top of the Page, When will my credit card be charged for my in-store pick up? Voyez comment nous le faisons et nous pouvons galement vous aider. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. I called them and they told me that they had found and it would take another week to be ready for pick up. The ring came in perfect condition, no scratches or anything. What is the difference between natural and lab-created stones? When will my credit card be charged for my in-store pick up? Please do NOT purchase a wedding ring or any JEWELRY from this company. transition: all 0.5s ease; ConsumerAffairs is not a government agency. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. Jillian K. said "I bought a diamond earring to replace one that was lost. Color gemstone jewelry is not eligible for trade-in. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333. I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. Unsubscribe easily. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Compare Payment OptionsGift Cards. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. 2023 HotDeals.com, All rights reserved. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. I also went to the doctor to ask about and probably have to go back since its getting bigger! She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! Mon. .js-responsive-image { I paid to have it fixed once and waited, so i think thats fair. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. They accused me of not bringing the ring in and basically called me a liar. Boy did he make it up to me with a beautiful 3 ctw diamond wedding set!!!! Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. What do I need to bring with me to the store to pick up my order? ForLocations, The World's Best For Customer Service Info. Desired outcome: Go ahead. Save up to 10% OFF on KAY Jewelers items. No need to wait for every minute to receive phone call from delivery partner. He decided he was gonna get it appraised and wanted to wear it because it was so special. If the online section is anything like your customer service it's no wonder people give you craptastic reviews. Pinterest (Visited 147 times, 1 visits today) You may also like. Will I have to pay shipping charges if I request in-store pick up? Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. I am beyond delighted!! Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. Top of the Page, Will I have to pay shipping charges if I request in-store pick up? Please DO NOT SHOP AT KAY'S. I worked for 3 years in college. By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. How do you tell someone this? We value your privacy. Our customer service begins with the sale and never ends. I am pleased with Kay Jeweler. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. I have never bought any real gold that would break the way these pieces continue to break. You are going to save $50 OFF with it. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. In order to start the call, please close this box and then unblock your mic in your browser settings. BSI will NEVER shop at Kays ever again and will post as many complaints as possible because this is a complete sham that could have been taken care of with a rew key strokes by the customer service rep. Desired outcome: I am currently experiencing the same issue! Your credit card will be charged for your purchase the day the merchandise is shipped to the store. -webkit-transition: all 0.5s ease; No, there are no shipping charges applied to orders shipped to a store. Top of the Page, Do you offer any warranties on your merchandise? For a price quote on specific engraving requests, please visit your local KAY store. The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? (Trade-ins are not accepted at kay.com. I am beyond frustrated with the service department at Kay Jewelers. It can take up to ten days for this service. Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. (Engraving is not available on Kayoutlet.com.). monetization. In addition they replaced the setting for the other earring for no". The sale associated was so patient and polite and very helpful. Repair by an Expert. Your Jewelry Consultant is ready to talk! We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. Contacting Kay Jewelers. Often, support service operators "redirect" customers to the site with a request to first . They are the WORST company to deal with for a refund. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. When I brought it in, they said it would be $450 to repair. Fun delivery. The diamond came out four days later! Extended service plan: By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. She was diligent on researching the best options for me. When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. Order--number [protected]. We were not told that it was a promotion but a sale. I will pay a private jeweler to fix the earrings. Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. The business is located in Newburgh, New York, United States. You're in the right place! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. This situation became the most unprofessional experience of our lives! Horrible material and so over priced. If you select a size other than the standard ring size shown, service may be required to adjust it. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. This company is a SCAM with jewelry. What are you looking for? Service 10. I would also like the diamond replaced based on the diamond guarantee that you offer. (Engraving is not available on Kay.com.). I will be sure to share this with everyone I know. I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . You just need to follow some tips to get $25 off select merchandise. Granted, it was pre owned, but still. On May 27, 2022 Picked up ring from Kay. Do not buy from them. In our experience with Kay, we have had several frustrating experiences. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. That's a great deal. (Exchanges cannot be made at kay.com). TargetCW. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I have two options: a. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. When you purchase our Extended Service Plan, we will make any covered repairs needed, up to the amount of the purchase price, at no additional charge.*. If you enjoyed your shopping experience here, you can take a look at their membership program. You have added the max number of Favorites. Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location. Top of the Page, Do you offer engraving? Is this your company? *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. What is your policy regarding conflict diamonds? Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. Desired outcome: I got an email on December 29th saying I would get my refund in 7 days. I contacted a representative, Katley M, and stated I wanted to cancel. The package was never opened by anyone and came back only a couple days after being shipped. Totally understandable. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. From guiding you to the perfect engagement ring to handling a purchase-related question. Sign in to add more and ensure your Favorites will be available on all your devices. Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. At Kay.com, they strive to provide the best customer service possible. Top of the Page, Can I return a special ordered item? The eligible items for the discount range a lot. You can contact their customer service team by phone at 1-800-539-0066 or by email at. The store is refusing to do that as well. Please advise if there is anything that can be done to accommodate this inconvenience. I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. It looked like they played soccer with the ring. I was they would call me by end of the day to let me know, off they did not calll. This review was chosen algorithmically as the most valued customer feedback. Let us know in the comment section below! She returned my call within an hour. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. He gave me 1000% great customer service!!! If you select a size other than the standard ring size shown, service may be required to adjust it. I wouldnt recommend this place at all. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. Bought wife earrings for Christmas, purchased on 12/24, cost of $642. In the pictures attached you can see screen shots of the sale price on 11/24/2022 and the last one shows my emailed receipt of the purchase price. We were baffled because we have a Kay's credit card, and have been there several times prior. 2023 Genesis FS Card Services, Inc. (NMLS #1549514) 14600 Greenbrier Parkway, Beaverton, OR 97006 Always trust Kay Jewelers. In 1916, Sol and Edmund Kaufmann opened the first Kay Jewelers in the corner of their father's furniture store. Please try again. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. How can we enhance your Kay experience today? Kay Jewelers does not sell conflict diamonds. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. The Vice President, Bethany Spain will make up false information not to give a refund. Compare Coupons patiently and you may be able to get a 10% OFF. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. How will I know when my order is ready for pick up at my Kay Jewelers store? Custom designed jewelry is not returnable. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. Budapest. #greatcause. you can get $200 off some orders from KAY Jewelers. Kay Jewelers is now hiring SEASONAL, PART-TIME, and FULL-TIME team members! January 25, 2023 by Ana Stanar. Kay Jewelers P.O. I called the store to check if my ring arrived and they told it did. I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. Style finder: Also got a gem of a gift for Mom. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. Please read reviews from customers as myself or I promise you that you will regret going to Kays. We let her know we did not want to buy anything at the moment. How will I know when my order is ready for pick up at my KAY Jewelers store? If youd rather exchange your purchase for something new, great! The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. The trade-in value is the original purchase price, excluding charges such as tax and shipping. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. I ordered another ring from an online company for a fraction of the price and that was the best decision I could have made. The icing on the cake was a beautiful engagement ring from Kay Jewelers, which Josh custom-designed. Cancelled order and full refund because it was within a half hour of purchase. Second pair one earring was broken. Very disappointed with kay. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. MORE+, Buy now! Purchased a Diamond ring 6 months ago & the center Diamond fell out. I feel very misled and ripped off ! I went into Kay Jewelers in Defiance Ohio 11/23/2022 and purchased a Neil Lane bridal set. Im friends with the manager and she lied to me as well. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! Get questions answered and resume your conversations easily! I have over 8 years of experience working in retail and customer service. ComplaintsBoard.com is a leading complaint resolution website on the Internet. It's time to enjoy your shopping with such a big sale.
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